Owner guide
Airbnb management fees in Malaysia: understand the split before you sign
Understand what is deducted, how an individual 70/30 arrangement works and why each rental pool can have different rules.
Short answer
There are two different things to check: how the operator and owner split income, and how owners share income inside a rental pool. In Neststay’s individual arrangement, agreed operating expenses are deducted first, then the remaining amount is split 70% to the owner and 30% to Neststay. Pool terms depend on the project.
Need to compare the arrangement for your unit?
Tell us the building, size, rental setup and whether you own one unit or several. We can talk through the scope, costs and sharing basis.
Discuss my unit or portfolioIndividual 7/3: your unit is counted on its own
For Neststay’s individual arrangement, the unit’s rental income is reduced by the operating expenses agreed for that unit. The remaining amount is split 70% to the owner and 30% to Neststay. This is not 70% of every booking payment, and it is not a fixed monthly return. Check the written proposal for the costs included and any costs charged separately.
What does OPEX mean?
OPEX means the day-to-day costs of running the rental. Depending on the unit and agreement, this may include platform fees, utilities, cleaning, laundry, guest supplies or maintenance. Not every cost applies every month, so check what actually applies to your unit.
Pool sharing: ask two simple questions
A rental pool groups the units covered by a particular programme, then shares the owners’ portion using that programme’s rules. Ask first how the operator and owners split the income. Then ask how the owners’ portion is divided between participating units. These are separate calculations.
There is no one pool formula for every project
A project may group units by layout or type, use net purchase price as a weighting, or use another agreed method. Some programmes may combine more than one approach. Ask which units are included, how each unit’s share is set and what happens when an owner uses a unit or it is not available. The project’s written terms decide the calculation.
Managing several units does not automatically mean pool sharing
One team can manage several units while keeping each unit’s income and costs separate. If you own several units, ask whether you can review each unit on its own and whether a shared pool is an option. They are different arrangements.
Compare the full proposal, not one percentage
Check what work the fee covers, which costs are separate, how owner statements are prepared, when payments are made and how repair spending is approved. A useful comparison starts with what you will receive and what you may need to pay, not just the largest percentage in a brochure.
Questions owners often ask
Does Neststay’s individual 7/3 mean I receive 70% of gross bookings?+
No. The agreed operating expenses are deducted first. The remaining amount is split 70% to the owner and 30% to Neststay. Check the proposal for the agreed expenses.
Does every owner in a pool get the same amount?+
Not necessarily. Each project sets its own rules. The share may depend on the unit group and the agreed weighting method.
Is there one standard formula for pool sharing?+
No. Pool terms differ by project. Ask to see how the pool is formed, how the owner share is calculated and how owner use or unavailable days are treated.
If one team manages all my units, must their income be pooled?+
No. A team can manage multiple units while tracking each unit separately. Pooling income is a separate choice and depends on the available programme.
What to send a property manager
For an initial assessment, prepare the building name, location, built-up size, bedroom and bathroom count, furnishing status, current rental arrangement and your preferred outcome.